Billing Cycles, Renewals & Auto-Suspension

How Billing Works

• Cycles: hosting is billed monthly or annually (annual = 2 months free). You pick the cycle at checkout.
• Renewal invoices are generated automatically before your due date and emailed to you.
• Payment reminders: we email you 3 days before the due date, again on the due date, and once more once it becomes overdue. If you have a saved payment method we also retry the charge automatically on overdue days 1, 3 and 5.
• Auto-suspension: if the invoice is still unpaid, the service is suspended 3 days after the due date. Your files, databases and email are all kept intact, and the site comes back instantly once the invoice is paid.
• Termination: a service left suspended is terminated 30 days after the due date. Data is not recoverable after termination, so please get in touch before it reaches that point if you need more time.

Avoid surprises

• Keep a payment method ready, or pay annually to reduce renewals.
• Make sure your billing email is correct so you receive renewal notices.
• If you need a few extra days, open a ticket before the suspension date rather than after.